If you are coming across an error message “Certificate chain
CN name …” while either sending or receiving email messages, you are not alone
here. So many users have reported the issue, having been confronting the
message every so often.
As the experts believe, it doesn’t come from the email app;
rather it is caused by either your email server or the recipient server that
gives the message due to a technical error.
The error message may come out as any one out of the
following error messages:
- The
certificate chain CN name does not match the passed value. Error 530
authentication is required.
- The
server you are linked with is having a security certificate which might not
have been confirmed. The certificate's CN name does not match the passed value.
Do you want to continue using this server?
- A
required certificate chain may be out of its validity period when you verify it
against the prevailing clock system.
- Error
certificate chain is taken forward but finished in a root certificate that is
not verified by the trust provider.
Though the process to fix the errors doesn’t involve much of
technical expertise, however you can approach a third party support from help desk
for IncrediMail to
address the problem easily with increased precision.
Here are some easy steps to correct the issues:
- Firstly,
make sure the date and time on your personal computer is correct. If there is
an issue, set it accordingly
- Check
if the time zone has been set up in accordance with your location
- Mark
'Automatically adjust clock for daylight savings changes'
If you are still encountering the error message while using
IncrediMail email application, you should go to Email Account User and correct
the issue. To fix the problem:
- Go
to the Tools and select Email Accounts
- Select
your Account Name and click ‘Properties’
- In
Properties, select User Name,
- Check
if the box contains your User Name only and not your full Email Address.
- Finally,
click ‘OK’ and then close the tab.
And so you complete the process successfully. These processes
may look simple, but you would better be in touch with expert technical
professionals so as to avoid any types of technical hurdles. Phone service help for
IncrediMail customers
has made it possible to get away from all types of potential hurdles.
What’s more, you should never undervalue the importance of an
anti-spyware software package for your amazing IncrediMail email application.
Ensure the utmost protection to your email communication using an appropriate
anti-virus software suite.
